AI & Automation4 min read
The message that arrived at 2:30 a.m.
The person writing doesn't wait for morning. How chatbots and automation keep the door open.
The customer who won't wait
A message at 2:30 a.m. waits until morning at most brands. The person who wrote it doesn't; by morning they are somewhere else.
Never delay the first reply
The answer isn't routing every question to a human: ten frequent questions, a thirty-second reply, one short question that points to the right package and a human exit available at any time.
Built on WhatsApp, Telegram or on-site chat, this flow works regardless of the team's sleep schedule.
Got a project on this topic?
Write to us
