Service Delivery Terms

1. Start

Work begins once payment is confirmed, the Preliminary Information Form and Distance Sales Agreement are accepted, and required materials (logo, copy, images, domain and access details) are provided.

Within 1 business day of your order, your project manager will contact you from istanbul@tingdea.com, london@tingdea.com or delaware@tingdea.com, depending on your region.

2. Project stages

Discovery: goals, competitors, sitemap and content plan are defined.

Design: home and inner page designs are prepared and presented for approval.

Development: coding, backend setup, integrations and SEO foundations are completed.

Testing and launch: the site goes live after speed, mobile, security and SEO checks.

Your written (email) approval is obtained at the end of each stage; later scope changes to approved stages may be priced as extra work.

3. Delivery times

Launch Package: target of 7 business days after complete materials are received.

Corporate and e-commerce projects, bots/automation and custom software: per the proposal schedule, typically 3–8 weeks.

Logo and brand identity: 5–15 business days. Video and animation: 7–20 business days.

Ongoing services such as SEO, ad management, Wikipedia and reputation management run with monthly reports; outcome times depend on third-party platforms.

4. Delivery method

Delivery is digital: a live website, admin panel access, source files, design files or a cloud link.

Delivery is deemed complete when the Buyer is notified by email and access details are provided.

If the Buyer reports no defects within 5 business days of delivery, the work is deemed accepted.

5. Revisions

The revision allowance is stated in the order summary (2 rounds at the design stage for the Launch Package).

Out-of-scope requests and extra revisions are carried out after written price approval.

6. Delays

Late provision of content, approvals or access by the Buyer extends the timeline accordingly.

Buyer-side pauses longer than 30 days may suspend the project; it resumes on a new schedule.

For tingdea-side delays, the Buyer is informed immediately and a new delivery date is shared in writing.

7. Warranty and support

tingdea fixes software defects it caused free of charge for 30 days after delivery.

For support, write to hi@tingdea.com or your regional office; requests are answered within 24 hours on business days.

Issues caused by third-party plugins, themes, platform updates or changes made by the Buyer are not covered.

8. Access and accounts

Domain, hosting and ad accounts are opened in the Buyer's name wherever possible; all admin access is handed over at project end.

tingdea's access is removed after delivery at the Buyer's request.